Security, Privacy & AI — Frequently Asked Questions
Clear answers about how ARC Intelligence uses, protects, and processes your facility information.
Your data remains yours
ARC Intelligence is designed to provide useful answers while minimizing the information handled outside ARC Facilities.
Customers retain ownership of their data and documents.
Customer information is not used to train ARC or third-party AI models.
Searches are limited to the campus the authorized user is accessing.
Only the limited information needed for a specific request is sent to an AI provider.
Understanding ARC Intelligence
Data ownership & isolation
How customer information is owned, separated, and protected from cross-customer use.
No.
AI providers & data flow
Which services support ARC Intelligence and what limited information may be processed.
Retention & data location
How long data is retained, where it may be processed, and current regional controls.
Security & access controls
Encryption, campus-level access, administrative controls, logging, and prompt safeguards.
Answer quality & human oversight
Grounding, source visibility, validation, monitoring, and support access.
Deletion & incident response
End-of-service handling, deletion requests, backups, and security incident notification.
Governance & subprocessors
Security certifications, contractual commitments, provider roles, and customer choice.
External information & secure sharing
Limited public lookups, source transparency, exports, and response safeguards.
Questions?
Your ARC Facilities representative can help with additional security, privacy, or implementation questions.
For more information, visit arcfacilities.com or contact your ARC Facilities representative.
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